One positive thing… you’ll have a job. - Customer Service Representative (CSR) Conduent Employee Review

2.0
27 Aug 2025
Recommend
CEO approval
Business outlook

Pros

…You have a job. You will love it for a moment, just stay in it long enough, and you’ll be ready to leave. Mark my words.

Cons

PTO use, no raises, no opportunity for growth, unless you’re a “favorite”. The little growth you may receive, there’s no pay raise for it, just the benefit of being off of the phone. Company is unorganized, and supervisors are not on the same page. Also works off the point system, even if things are beyond your control. Doesn’t understand there is a life outside of the company. You don’t get an increase of PTO/sick time per year, PTO doesn’t roll over, only sick time. Benefits suck all the way around. There is no positive thing that happens, therefore the company frequently hires.

Explore other reviews about Conduent

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Good management with team leads

Cons

Hard to please everyone there

1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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