pay is good but no proper management - Ops Lead Concertina Employee Review

13th month and HMO.. Although I heard they converted the 13th month to a bonus so if the company doesn't perform well, they can just opt not giving that out anymore.

At first, this company actually seemed promising. The hiring process gave the impression that this was a decent place to work and that your role would matter. That changed fast once higher management shifted. Now it just feels like a toxic BPO pretending not to be one. You’re made to feel like your contributions to the client don’t really matter, especially when management keeps trying to push and sell other services to the same client you’re already supporting. It makes your actual work feel disposable and obsolete, like what you do only matters until they find another way to squeeze more money out of the account. Instead of building real value or respecting the people doing the work, it feels like the focus is just on milking the client for as much as possible. That kind of environment kills morale fast. You stop feeling like a professional and start feeling like a replaceable cog in a company that only cares about revenue. They also talk a lot about work-life balance and flexible hours, but that feels misleading when you’re really just expected to follow the client’s schedule. For a company that markets itself as having experts, employees are treated more like they’re there to adjust to every client demand rather than work with any real autonomy.

100% WFH and higher pay than other WFH CSR

I’ve been with the company for quite a while now, currently working in Operations and Management, and honestly, it’s been frustrating. Over time, my role has expanded way beyond operations. Other than operations, I also do hiring, supporting higher management with admin tasks, and basically wearing multiple hats on a daily basis. The workload keeps growing, but the recognition and compensation don’t match. No 13th month pay nor performance bonus and that’s really disappointing, especially considering the amount of work and responsibility I carry. It doesn’t feel aligned with the effort being put in. What’s even more discouraging is knowing that there are people earning more, even when I know I’m doing more or taking on bigger responsibilities. It makes me question how the company really values its employees. Given the workload and contributions, I genuinely feel like I should have been promoted by now but that hasn’t happened. In fact it was supposed to happen but for some odd reason, it didn’t push through. On top of that, support from management is lacking, which makes things even harder. Overall, it just feels like no matter how much I give, it’s never enough. I’m never valued as an employee with a very critical role in the company.