An ok place to work - Sales Advisor Concentrix Employee Review

2.0
1 Oct 2024
Recommend
CEO approval
Business outlook

Pros

They increased pay rate several times while I was employed there. They offered incentive bonuses .

Cons

Your TMS scores make or break your ability to have a job even if the negative numbers were proven to be totally out of your control and sometimes the clients fault. You work hard to give excellent customer service only to receive a negative review because the clients tools are not working properly. They write you up over something you had no way to prevent. There’s also no room to advance. I expressed to a supervisor that I was taking college courses for digital marketing and would like to stay with the company upon completion . I was led to a dead end. The only movement I could make was in something I wasn’t interested in at all which was being a supervisor.

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Concentrix Response
1y
Thank you for sharing some of the pros and cons you've experienced on the team. We're consistently trying to make sure there are no barriers to stand in your way. With that being said, thank you for providing us with specific ways we can be a better company to work for. It means a lot that you took the time to inform us on what's working and what's not!

Explore other reviews about Concentrix

5.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Cons

- low PTO accruance per paycheck - haven't run into many cons yet

3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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