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      Concentrix

      Engaged employer

      Concentrix reviews

      Employees treated like AI - Tech Support Concentrix Employee Review

      1.0
      11 Feb 2024
      Tech support
      Recommend
      CEO approval
      Business outlook

      Pros

      Home office - that’s the only thing that honestly keeps you going. Salary payed on time.

      Cons

      Have to work 365/year, some shifts are till 11pm. Regaring working holidays, company created system that only makes you pay double if holiday was on chosen week day… Working with clients mostly very toxic and draining. You are like therapist, customer service, tech support, tester, AI with multitasking function and very much pressed from the top all the time. You are In need to work on multiple cases in the same time for example with two real time chats in the same time. No benefits apart from funny little 40 or 50€ bonus card per month

      avatar
      Concentrix Response
      2y
      Hello, Thank you for your review! It's unfortunate to hear that you were dissatisfied with your work environment. At Concentrix + Webhelp, we're always for ways to improve the way we serve our game changers, so we appreciate this feedback. We would like to learn more about your experiences so that we can make a change. For that please email EB-DACH@webhelp.com. Best wishes for your future, Your Concentrix + Webhelp-team

      Explore other reviews about Concentrix

      5.0
      5 Jun 2026
      Game changer
      Recommend
      CEO approval
      Business outlook

      Pros

      A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

      Cons

      Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

      2.0
      22 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

      Cons

      Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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