Pros
Work from home is possibly the only pro but comes at a horrible price.
Cons
Awful below market pay, the constant change of team leads, awful policies, you are not allowed to end call with harassing customer, you can not get sick because they will count that against you, you are expected to only take 2 bathroom breaks in a 8 to 9 hour shift. Tier 2 are so arrogant and crass will be very rude to you, the systems they provide constantly crashes. Schedule change without notice and imposed mandatory overtime. They are aware many new employees have no options for employment so they are being very predatory in their policies because they know many do not have an option. Once this pandemic is over they will have a gross turn over since many will have such better options. The practices from this company during this pandemic should be investigated by local newspapers, they are taking advantage of those in need.