Worst company I've ever worked for - Customer Service Manager Concentrix Employee Review

2.0
3 Dec 2016
Recommend
CEO approval
Business outlook

Pros

The only Pro I can say about this place, is that I've made lifetime friends with my coworkers. Some of the most dedicated, caring, loyal people here.

Cons

Where do I start? Payroll is a mess, the pay is 20% lower than other companies, no perks what so ever. Not even plastic utensils or napkins are supplied. If you need office supplies, good luck. I ended up bringing my own. HR is a mess. There are no policies, & I mean zero. If you try to make one, the spoiled execs will always override it. The CEO has his hands in every single thing we do. He questions our titles, & pinches every cent, literally. Yet he has a lot of electronics in his office, & yet is never there. (I have been to his location once, couldn't believe my eyes.) Yet they can't even supply utensils. The companies turn over is hundreds of people each week. They keep buying other companies, yet, can't pay the best of the best properly. They favor the Philippines & India because the pay rate is pennies compared to ours. I've heard the parent company has had multiple bomb threats. Seriously? That's a sign right there to not work here. They must have done badly when they let go of employees due to a RIF. I can't wait to see what it's like when they let our group go. I'm outta here the first chance I get. CEO needs to go.

Explore other reviews about Concentrix

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

See reviews by: Helpful|Rating|Date|All