Avoid at all costs - Customer Service Agent Compass Employee Review

1.0
9 Nov 2021
Recommend
CEO approval
Business outlook

Pros

I can’t think of any positives from this company. The only “pro” that comes to mind is I now know what kind of company to avoid in the future.

Cons

The brokerage robs their agents. They have obscene annual charges which includes paying for office snacks, I’m not joking. They also ever-so-casually increased their commission split due to them failing financially on a colossal scale from making the company public and the Compass stock being worth nothing. They preach about being catered to the agents, diversity, and having advanced technology. For technology: the amount of times their website has been down is endless, their search engine is not user friendly, and they charge a pretty penny for marketing materials which they make seem like it’s for your benefit when it’s really to market themselves more than anything. Diversity you say? Prepared to be ostracized if you don’t jump on the bandwagon with every “philanthropic” cause they peddle push. The definition of diversity at Compass means as long as you support the same issues as them, you’re diverse. It’s also not a great look when a leading agent in the company sends out an email to all agents regarding how society needs to stop complaining about losing freedoms and that we shouldn’t get freedom if it means others will benefit. This is 150% accurate and I have the receipts to prove it.

Explore other reviews about Compass

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Forward thinking tech company exploring the cutting edge

Cons

Focused on expansion by any means necessary

2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

People are smart. Very much a “move fast and break things” culture which can be refreshing compared to bureaucracy-heavy corporate life. I don’t agree with their values (if they have any) but what they’re doing is unquestionably working - business outlook is strong.

Cons

Leadership will tell you there’s no ego or self-interest involved in their strategy - that is untrue. It’s an extremely heliocentric culture around the CEO. A lot of the work is based around what people they're guessing he’ll like, but there’s no alignment at the outset and something you worked on for weeks/months will be trashed after one look from him. Their mission is ostensibly about empowering agents but they are solving a problem that pretty much no one was complaining about before they started, and which just so happens to work highly in their favor in terms of market share. It’s just business but very disingenuous- don’t believe the hype that it’s altruistic somehow. Also the CEO loves to share his sob story about his single mother upbringing, but simultaneously enacts some of the most anti-parent policies you could think of.

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