Great Product with Bad Management - Customer Service Manager (CSM) Como Employee Review

Lots of growth opportunities. Sales has a lot of leads so we don’t focus too much on outbound. Commission structure is very lucrative.

Outbound has become less of a focus so personal development in that space is limited.

No real pros. Laid back environment. Too laidback. Salesmen are very well compensated, but get fired very quickly.

Great product, terrible morale. You will not have a life if you work here. Very high turnover. They have a golden-goose who will never get fired despite how rude, nasty, arrogant, and inconsiderate he is. He knows too much and refuses to share his knowledge with the rest of the team. They have no real direction and employees are suffering for it.