Hoping they get it right soon - Anonymous employee Comcast Employee Review

4.0
21 Jun 2008
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free cable and Internet. Opportunity to learn. Great new building.

Cons

Comcast is a company in need of transformation. From its routes as a family owned monopoly cable company, Comcast has grown to become a multi-product communication and entertainment company with strong competition in every facet of its business. Unfortunately, the company leadership failed to recognize the need to become customer focused or customer friendly. And in some ways, Comcast remains a family company - albeit a dysfunctional one. There is a core group of "in" people "the family" and if you are not part of that group it can be difficult to advance. And once somebody acheives "in status" they become barriers to change working very hard to make sure they and their friends do not get tarnished with bad news. The few who do tell the truth - competition is growing or customer satisfaction is non existent - run the risk of being alienated. Unfortunately, this has lead to a culture of "no bad news" or "figure out how to blame someone else". We sometimes wondered if Brian Roberts was getting the whole truth.

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5.0
28 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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