Pros
High-caliber coworkers Generous and flexible PTO benefit Excellent downtown/River North location Work that makes a difference in clients' lives Opportunities to gain substantive work experience Work-life balance/ work-from-home accommodations for senior employees and parents Diverse work environment in most departments Annual salary increases (3-5%) to keep up with inflation
Cons
Talent is highly concentrated in lower level, soft-skilled employees and but is lacking elsewhere with relatively few exceptions. Service-oriented employees in Network Services, Customer Service, GRU, and other similar interacting departments are disgustingly undervalued. Communication with upper management is few and far between (also a pro). Unprofessional mid-level managers exhibit toxic behaviors out of fear. The most driven employees (typically those who are relatively young in age or with under 10 years experience) go unrecognized and unrewarded until they burn out and leave. Employee retention is pitiful and the hiring process to fill empty positions is pathetically slow.