Unorganized - Intake Specialist Cohere Health Employee Review

1.0
6 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Remote position. Any state, time zone basically anywhere. Interview process is easy

Cons

This company wants you to be on zoom in camera all day. So if your digging in your nose your room support can tell on you and every little thing you do. You’re being micro managed by room support who isn’t a manager but management has told to tell on every time u breath the wrong way. They will tell u zoom is for the employees to interact but that’s a lie. While in training they will explain how u can move up the ladder in the company which sounds easy but the awful things is management has favoritism so you have to be a favorite by a supervisor, team lead, trainer or room support to move up into a different position. You have absolutely wonder QA scores but if you’re none of those ppls favorites you will remain at the bottom and treated poorly. You’re told to talk to management but again if you’re not a favorite they don’t care about you. This company came up with a shift bid that lost employees knew nothing about. Rules are made up as time goes on so you never know when you’re doing something wrong until management tells you. What kind of company doesn’t have policies and procedures somewhere for their employees to read.

avatar
Cohere Health Response
4y
At Cohere, we really value team member's feedback and truly thank you for taking the time to share how you feel. We strive to ensure all team members are able to receive real time support, while also building a sense of community and teamwork, this is done through Zoom. The Zoom rooms give all the opportunity to be part of the virtual contact center and interact with teammates. We are very interested in all team members' professional growth and work closely with team members towards those goals. We have a defined career laddering program for our Intake team members that is accessible via our internal web based resource page and is reviewed with new team members live quarterly. We encourage you to speak directly with the leadership team about your goals and career aspirations. We, as a company, are very interested in cultivating talent and creating a positive work experience. We are excited to be a part of your journey at Cohere!

Explore other reviews about Cohere Health

5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Great company to work for - They are among the first ones who integrated AI in healthcare

Cons

- No cons worth mentioning

1
1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote position, effective AI tools

Cons

Aggressive productivity standards enacted after being employed for a short time: 2 months. Low pay compared to similar work at other legacy insurance companies. You are told when training that as long as you follow the Work Instructions and ensure doing the prior authorizations correctly- you will be fine. But Work Instructions are NOT updated, then it is challenging to find the answer. Slack is used for searching and asking questions, or visiting one of the multiple Zoom rooms. You are on camera for entire shift in a Zoom room. It seemed to me leadership does not care about precision and doing the job thouroughly but more so doing as many cases as possible- yet you are audited to do cases a certain way and that certain way differs from one Subject Matter Expert (SME) to another. The nurses are teaching the AI chatbot how to get smarter and take over doing the simpler cases, But the chatbot assists the nurses as well all while the nurses are teaching the chatbot.

See reviews by: Helpful|Rating|Date|All