If you enjoy panic and insanity, you will love working at Coach Factory stores. - Sales Associate/Cashier Coach Employee Review

3.0
29 Jul 2014
Recommend
CEO approval
Business outlook

Pros

Good pay for a starting seasonal position ($9.50 per hour) Company offers great insurance for employees working 25 hours or more per week Occasional increase in employee discount at full-retail stores Women's factory stores generally have plenty of hours to offer associates Working in a lovely store full of beautiful handbags can be fun Great friendships with coworkers forged in the crucible of abusive customer interactions

Cons

The customers are truly the most entitled, obnoxious, and psychotic people in the world The holidays are a nightmare Management is disorganized and doesn't communicate Attempting to organize an accessories cart after closing on a Saturday will make you cry Discount is only 65% off MSRP at factory stores (customer price is often better)

Explore other reviews about Coach

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good managers Friendly environment everyone is willing to help

Cons

Minimal Benefits during slower months hours can get cut by a lot

3.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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