Really Enjoyed My Time at Coach - Store Manager Coach Employee Review

4.0
12 Jun 2019
Recommend
CEO approval
Business outlook

Pros

Autonomy to run my store, respect from leadership, organized despite many changes within the brand.

Cons

Such frequent changes made it hard to gain buy-in and retain key talent at my location, smaller headcount made the SM role challenging when inevitable call-outs would happen. To run the store well I had very little work-life balance.

Explore other reviews about Coach

5.0
8 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Management was very receptive, open, and caring.

Cons

The pay was not great.

3.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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