Keep it Coach? More like keep issues on the floor. - Sales Associate Coach Employee Review

2.0
22 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Pay was okay Coworkers (other sales people) were great

Cons

Where do I even start? I was lied to in my interview about the fact that sales goals were not individualized and are achieved as a team, which isn't true. I was also not trained on how to use registers, other than a two hour training before the store opened one day. Most companies will provide you with videos displaying how to do things on register step by step, but not Coach. I am constantly having to ask managers to do things for me, or shadow me while I do something. When I do this, I am met with attitude from most managers. Issues never seem to be brought up when they happen, management always seems to wait until the problem becomes bigger to say something. Personally, if I am doing something wrong, I want to know about it the first time I make the mistake, not the 5th. When a manager does finally talk to you about this, it's usually with hostility and on the sales floor, where customers and employees can hear. This is so incredibly unprofessional. I've also been mistreated by my managers in front of customers, especially so by store managers. Our store uses iPads to check out customers, but they rarely work if at all. Management clearly plays favorites and will put you on mobile registers for hours on end, and you wonder how you're going to make your numbers.

Explore other reviews about Coach

5.0
8 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Management was very receptive, open, and caring.

Cons

The pay was not great.

3.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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