Pros
Base was decent and benefits package was decent though I've worked for companies making about the same with even better packages and moral was much much better. But those were larger corporations for CoStar's size the pay and benefits were very good
Cons
The main one that impacts your daily life - both working and personal - fear of loosing your job. This started day 1 (training) for me and lasted the entire 2 years I worked there. This stemed from rampant fear mongoring from managers and senior co-workers who would make you very aware that you were being watched and graded 24/7. At first I thought it was just rumors but after getting into the field and hearing the clients complaints regarding turnover and then seeing multiple people leave either from quitting or firing I came to realize the rumors were pretty real. The big brother atmosphere that seemed to only get worse over time only increased the level of fear, stress and anxiety. The reason for this, we are all human and will eventually make a mistake but you never know how someone on the other side of the country or world will interpret that mistake. It got to the degree to where I was spending more time logging where I had been, who I had seen, what was discussed, every phone call in detail, and how much driving I was doing then I was scheduling demos and trainings. They had us doing this 3-4 different times in various applications, Excel, CRM, OutLook, Expense forms. Absolutely Ridiculous! Management by spreadsheet- This is the way the highest levels of management tracked what was going on. The reason this was a problem was because your actual manager had ZERO decision making authority. You would run into an issue with a client that needed resolved but you couldn't take it to your manager he had to take to the C-level. Imagine 1 person trying to resolve an entire countries issues. It was like trying to shove a bus through a garden hose. You will be told by management "Make us the bad guys not you" WARNING do not believe this BS you will inevitably be the bad guy. Because due to the backlog of unresolved issues you will be forced to make the decision to either leave the problem unresolved or refuse to help the client. And come on you are the face that client has of the company. You will feel like you are hated. The customers are extremely upset over the cost of the service as well as the level of service. You will hear things like "I love how CoStar likes to gouge me for the service and then wants to shove new products down my throat but when I have an issue no one will resolve it." The cost is high, the contracts are rigid, and the clients feel like they are expected to give everything but get nothing in return. This is a extremely frustrating environment to sell and manage accounts in. Turnover-- Not just people leaving or getting fired but on the research side they are forever moving people around. This creates major data integrity problems a new manager steps in and has no idea about the realities of their new market or do but so much of the time is spent creating spreadsheets that they can't focus on resolving the data issues. On the sales side you will never stop hearing "What happened to the last rep" "Wow you guys really go through your people" " How do you like working there, it seems like it sucks because no one sticks around" There is an overwelming feeling that the harder you work and the more you put into the job the less you will get out of it. The stress and anxiety over time either make you numb or force you to quit. It seemed everyone was trying to hang on to their job for dear life even when they hated it. That showed me that their were a lot of people that wanted to do a good job but with constant changes in direction and focusing on CYA its near impossible to do a good job.