Pros
Some very talented, skilled and experienced people are employed at CloudTalk and it's always great to work with them and learn new things. Some of the benefits are nice.
Cons
- Questionable company culture. CT acts like there are great relations between everyone during interviews, but the truth is, the relations are often pretty bad, lots of pointless drama, lots of distrust between individual people and teams, etc. Not necessarily the fault of the employees though, but a result of a change from a startup into more corporation-styled company that didn't quite work out in my opinion. - Very little to no communication between the leadership and employees regarding crucial topics such as goals, current status, etc., and the information provided tends to change rapidly. - Some departments exist in a bubble, isolated from the rest of the company and the clients, leads to decisions and changes that anger clients and result in them leaving. There were multiple instances of some departments repeatedly making the same mistakes, making plans to change the workflow, then failing to do so, and again making the same mistakes, basically going around in circles. - Responsibilities of several departments are still fairly unclear and the requests for clarification are often met with a shrug as a response. - Lack of direction. As mentioned, the little information provided by leadership tends to change randomly and quickly. The same applies to a lot of the decisions made. Feels like someone is just flailing around in the dark, not knowing what to do. Same goes for the product, which is still largely just a bunch of random ideas put together with glue and prayers and not very stable as a result. - Getting access to tools you are supposed to use generally takes weeks, but often times months. Sometimes, you can lose this access with no warning or explanation and have to go through the whole waiting process again. As an example, I lost access to one tool in spring 2022, no explanation, nobody admitted to deleting my access, etc. It took more than 6 months for me to get it back, while sending repeated reminders to the people involved. - Internal documentation and trainings are often very limited. Although this has improved somewhat in the last couple months, there’s still a lot of information missing from the internal docs or they are unfinished. Trainings are also often very limited in scope, and they also tend to happen with a delay (or not at all) when significant changes are made and re-training should be done.