Toxic Sales Culture - Account Manager Cloudbeds Employee Review

2.0
17 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Cloudbeds offers a strong product and the flexibility of remote work.

Cons

The internal sales culture is deeply flawed. From day one I felt a pervasive sense of favoritism that impacted promotions, opportunities, and daily dynamics—success often feels tied more to internal politics than performance. Sales, in particular, is set up to fail with no real product training, unrealistic quotas, and little meaningful support. Morale and performance suffer across the majority of the team as accountability is wildly misdirected and recognition is uncommon and uneven. While there are talented, well-intentioned people across the organization, the toxic dynamics within the sales team, starting at the highest level, ultimately undermine their efforts and make it difficult to succeed or grow.

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Cloudbeds Response
1y
Thank you for taking the time to share your feedback. At Cloudbeds, we are committed to fostering an inclusive and supportive environment where every team member can thrive. While we’re glad to hear you appreciated our product and the flexibility of remote work, we take concerns about team culture, training, and support very seriously. Over the past year, we’ve invested significantly in sales enablement, enhanced our onboarding processes, and worked to better align performance expectations with clear, achievable goals. That said, we understand how cultural challenges can impact overall performance. Your feedback reinforces the importance of this ongoing work, and we truly appreciate your candor. We are also reviewing and strengthening our leadership development strategies, with a focus on accountability, transparent communication, and team empowerment. Building a culture where all team members feel recognized, supported, and set up for success remains one of our top priorities. We wish you all the best in your next chapter and thank you again for being part of the Cloudbeds journey.

Explore other reviews about Cloudbeds

5.0
11 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. A lot of variety and interesting experience in website design, customer success, project management, and problem-solving. 2. I’ve developed strong communication skills. 3. Positive team environment – everyone is willing to share knowledge and answer questions. 4. Managers welcome feedback from employees and always try to improve processes.

Cons

It’s tough when several launches happen at the same time.

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Cloudbeds Response
1w
Thank you for sharing your experience! We’re thrilled to hear that you’ve found your work at Cloudbeds both engaging and rewarding. It’s especially great to know that you’ve had opportunities to develop new skills, take on a variety of challenges, and grow through experiences spanning website design, customer success, project management, and problem-solving. We’re also proud of the collaborative culture you’ve described. Creating an environment where team members support one another, share knowledge, and continuously improve is something we deeply value. Thank you for your honest feedback regarding periods with multiple simultaneous launches. As we continue to grow, we’re always looking for ways to improve planning, prioritization, and team support while maintaining the innovation and creativity that make Cloudbeds such an exciting place to work. Thank you for being part of the Cloudbeds team!
1.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There were occasional internal promotions, which gave people a small sense of hope that staying long enough might eventually lead to advancement.

Cons

• Expectations were unreasonably high, with constant demand to be available at all hours • Work life balance was practically nonexistent due to nonstop requirements • Long, exhausting hours became the norm and pushed employees close to burnout on a regular basis • The constant workload created extreme levels of stress with no real relief or adjustment

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