Ever since I started working here over 3 years ago, and it gets worse and worse. Even as a top performer.
-Let me start off by saying that having an average of only 6 months as the amount of time people have worked here should be a huge red flag. Its an unemployment factory. There are months where they will lose more people than they hire.
-As to what makes it worse and worse is before Sykes bought Clearlink they cut everyone's commisons from up to 10% down to 7% max to make them seem more profitable. That was a big hurt to people's lively hood and resulted in multiple high performing reps leaving for other sales jobs.
-They don't care how long you've worked here, not at all. No matter how much they tell you they do, senior reps leave without any sort offer to get them to stay
-It doesn't matter how killer of a week you had the week before it's always what are you doing for us this very second.
-The vacation system is a joke. You can only plan days off 2 weeks in advance and the maximum time off you can take is based off company needs. So for example there's only 30 hours of time off available on a day you need off (because we're understaffed or forecasted to be busy) for let's say a vacation you planned months ago but people who showed up to work before you OR logged into the system at home right at midnight and signed up for time off that day... well guess what sorry, have to find someone to cover it or take a write up.
-Zero sick days here to use in case you get sick, only "personal days" you can use them when ever you want, but only for one day and you get a very limited amount, less than 8 a year. Again, bite the bullet and take a write up, doesn't matter if you have a doctor note.
-They have people called "employee advisor" who are supposed to let the clueless upper management know why moral is so low and what they can do to make it better... six months later, no changes...
- honestly there's so much more but I'm tired of writing... not like anything will change.
