Citruslabs - Director of Customer Success Citruslabs Employee Review

I've had a fantastic experience working with this company for 2 years. Our manager is incredibly understanding, communicates clearly, and is always open to providing additional training when needed. As a small CRC team, we work cohesively and support each other consistently. The flexible scheduling and overall understanding here ensure a healthy work-life balance. It’s refreshing to be part of a team that values both productivity and well-being. Honestly, it's one of the best companies I've worked for.

None, no complaints at all.

Remote work afforded autonomy, the base salary is (was) decent, selling a product that is needed, the founders generally receptive to product feedback

Overpromised job offerings - three weeks of PTO became two, quarterly in-person outings become one annual in-person, "equity" was never provided despite advertised, agreed-upon compensation and performance improvement plan was abruptly changed 2 months into the year. Unreasonable quota (that no one has hit), product doesn't deliver/customer satisfaction lacking, lack of direct communication from leadership - passive aggressive undertones and avoiding confrontation. Accusing employees of lying about their efforts without providing evidence. Cut one employees salary by half with no warning.