Does Citadel Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Citadel Credit Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citadel Credit Union. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Citadel Credit Union?

60% of Citadel Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citadel Credit Union 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Citadel Credit Union?

Senior Financial Services Representative (8) , Account Specialist (6) , Financial Service Representative (4) , Financial Services Representative (4) , Manager (3) , Marketing (3) , Senior Financial Service Representative (3) , Assistant Manager (2) , Back Office (2) , Contact Center Representative (2) , Customer Service Representative (2) , Inbound Customer Service Representative (2) , Market Manager (2) , Member Care Representative (2) , Member Care Specialist (2)

What are the pros of working at Citadel Credit Union according to real employee reviews?

"Good pay, not super busy," ((in 9 reviews)); "Good benefits compared to some other companies." ((in 9 reviews)); "Low stress environment with excellent work life balance" ((in 5 reviews)); "Good people and genuine concern for members." ((in 5 reviews)); "Great culture & people" ((in 4 reviews))

What are the cons of working at Citadel Credit Union according to real employee reviews?

"Management was poor, I was no able to voice my opinions even when told." ((in 8 reviews)); "It depends on your direct manager whether you can move in the company." ((in 5 reviews)); "This leads the limited growth opportunities to only newer retail offices." ((in 3 reviews))

Skip to content Skip to footer

Notifications

Citadel Credit Union

Citadel Credit Union reviews

Needs Improvement - Senior Financial Services Representative Citadel Credit Union Employee Review

2.0

3 Jul 2016

Senior financial services representative

Recommend

CEO approval

Business outlook

Pros

I work in the Retail side of the company (branch) the other side is the back office (headquarters). The retail side is not as bad as other teller jobs at a bank and the pay is higher.

Cons

The retail side employees have to meet strict, sometimes unreachable sales goals in order to receive a bonus. Ex: how many new accounts opened, annual household income, cross selling the credit cards /insurance, net promotor score etc. If you do not meet your goals you are put on a performance improvement plan. While the back office employees do nothing, sit and gossip all day and just get a bonus regardless. Also, be prepared to work weekends, nights, special community events, and get loaned out to another branch with no say in the matter. Also, good luck trying to get transferred. That does not happen.

Citadel Credit Union Response

Thank you for your review and feedback. Citadel currently has a Retail incentive plan and Corporate incentive plan, and each plan has goals set that must be achieved in order to receive a pay-out. The Retail plan threshold was adjusted in 2016. All employees are held to high performance standards whether Retail or Back Office, and Citadel ensures consistent Performance Management throughout the organization. Please contact the Human Resources department if you would like to discuss specific concerns in more detail.

Explore other reviews about Citadel Credit Union

5.0

8 Jul 2026

Member care specialist

Recommend

CEO approval

Business outlook

Pros

Great team culture, competitive compensation, and opportunity for remote work.

Cons

Work-life balance, strict performance metrics, lack of opportunities to move different positions.

4.0

8 Jul 2026

Personal banker

Recommend

CEO approval

Business outlook

Pros

Citadel provides a great work-life balance and encourages employees to grow within the company. The company also offers excellent benefits to its workers. In addition, Citadel values employee feedback and listens to suggestions on how to improve the workplace, creating a positive and supportive work environment.

Cons

From an outsider's perspective, Citadel appears to have African American representation in leadership based on its website. However, when I looked at the internship pages and recruitment materials, I did not see the same level of representation in the photos. Increasing diversity in internship marketing could help prospective candidates feel more included and represented.

See reviews by: Helpful|Rating|Date|All

Jobs at Citadel Credit Union

Citadel Credit Union reviews FAQs

Citadel Credit Union reviews Citadel Credit Union Senior Financial Services Representative reviews Citadel Credit Union review

Citadel Credit Union

Needs Improvement - Senior Financial Services Representative Citadel Credit Union Employee Review

Explore other reviews about Citadel Credit Union

Jobs at Citadel Credit Union

Citadel Credit Union reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Citadel Credit Union reviews FAQs

Jobs at Citadel Credit Union