They are the Kodak/Blackberry of their industry, which itself is being disintermediated by direct API connections, bypassing their whole "aggregation" value proposition.
They laid people off before Christmas, their product is miles behind the competition, and their claim of millions of potential people to sample from is a lie. It's a glorified bot farm.
They have continuously laid off more expensive but significantly more experienced people.
They are massively in debt, borrowing heavily for the merger years ago, with next to nothing to show for it. They can't even get their customers to pay for the stuff they have poorly delivered, massively adding to their dept pile.
There is also a two-culture problem, as a services-heavy company buying a software company trying to throw often low quality people at a problem.
They tend to pay the lower quartile of salaries, and this really shows up. Have a look and laugh at the corporate website on Internet Archive for the last few years and you can see how clueless the marketing department is.
They are on CEO number 3 is a short number of years.
