Do not take a job here - Recruiter Cielo Employee Review

1.0
14 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Able to Work from home

Cons

The just built a new headquarters but works largely remote. Then they complain every quarter on all hands meetings about revenue. This caused mass layoffs, reduced bonuses and raises. Looking for career progression? Don't look here. Getting fired and then transferred every few months doesn't count. They are relying more and more on the Philippines and calling it global support. Let's be honest, it's cheaper. This causes a lot of problems both internal and client support. While other companies are waking up to the lies about DEI & ESG. They doubling down.

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Cielo Response
1y
Hello, this is Molly Thiel, COO. Thank you for sharing your experience. I understand there are some strong emotions surrounding your time at Cielo, and I want to acknowledge your feelings. As you know, Cielo is a global organization and we leverage the strengths of our diverse teams worldwide, including our operations in Manila. This approach not only helps us maintain balance but also aligns with our clients' expectations to be present in the places they expect us to be. It's important to note that we are not isolated from the global economic pressures we have seen in almost all sectors for the last 18-24 months and we do our very best to reward our teams in various ways and remain committed to our vision. Our strategy focuses on respect, understanding, and actively benefiting from seeing the world from all angles. Our commitment to inclusivity and the diverse perspectives that our global teams bring to the table stands independently of any political affiliations and never intends to create practices that disadvantage anyone. If you have specific issues or experiences, based on what you’ve shared here, please reach out to me directly at Molly.Thiel@cielotalent.com.

Explore other reviews about Cielo

5.0
27 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management and WFH is nice

Cons

Hiring takings weeks and confusing start

2.0
18 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO Remote work Work/Life balance

Cons

Layoffs every year and sometimes mutiple times a year (sometimes announced and sometimes quietly but teams talk). Have seen way too many good colleagues get let go to get back filled in a low cost geo that turn out to not work out. Every single day I dread getting a meeting invite from my manager or P&C that I'm being let go. Talking with others on my team and on other client teams, we all feel that way. No bonuses anymore. I dont think I've ever had more than 50% of my bonus in all my time here. Merit raises are low 1-3%.

3
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Cielo Response
3mo
Hi, this is Cherice Schmidt – EVP, Client Services. Thank you for your candid feedback and for your five years of dedication to Cielo. I appreciate you highlighting the positive aspects of our workplace flexibility, including unlimited PTO and remote work options. However, I am deeply concerned about the anxiety and uncertainty you're experiencing regarding job security and compensation. I want to acknowledge the impact that organizational changes have had on you and your colleagues. While we must make difficult decisions to remain competitive in our evolving market, we understand these changes affect real people and their families. Your feedback about compensation, particularly regarding bonuses and merit increases, is heard and valued. We regularly review our total rewards structure to ensure competitiveness, and your specific concerns about healthcare costs and merit increases will be carefully considered in our ongoing evaluations. The perception that there's inequity between leadership and staff compensation is concerning, and I appreciate you bringing this to our attention. We strive for transparency in our decision-making processes, and your feedback helps us identify areas where we need to improve both our communication and our practices. I would welcome the opportunity to discuss your specific situation and concerns in more detail. Please reach out to me directly at Cherice.Schmidt@cielotalent.com.
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