Do your research before applying - Field Property Adjuster Chubb Employee Review

1.0
15 Jul 2022
Recommend
CEO approval
Business outlook

Pros

- Good pay - Direct supervisor was very good

Cons

- Workload is extremely high and stressful due to constant employee turnover - Lack of work/life balance - Upper management micromanages a lot - Claims systems are very outdated and cumbersome to use and hinder adjusters to process work efficiently - Terrible onboarding/training program - Low adjuster authority makes the claim process for tedious and slow as you have to request authority/permission on nearly every action in the claim After my recruitment and onboarding it didn't take long for me to feel like I was sold a used car that broke down immediately after driving it off the lot. The recruitment at Chubb is all smoke and mirrors. The truth is that they do not onboard employees well at all to introduce you to the numerous outdated systems you use to process a simple claim. And once your brief onboarding/training is up, they will give you all the old work from adjusters that are constantly leaving. Worst of all is that Chubb management doesn't even care to remedy the issues to stop the constant turnover of employees. I'll end on this, I had a major life event that came up and I needed time off to handle it. Management denied my PTO request because they lack adequate staffing to handle claims is a very large market. In my time of need, Chubb was not there for me.

Explore other reviews about Chubb

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Pay is higher than other insurance companies

Cons

Opportunities are not always available depending on the department.

2.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Global reach, brand name/reputation, nice technology equipment and solid networking. Opportunity for internal mobility. Good 401k match.

Cons

Incredibly slow systems and stifling bureaucracy. Culture is overall relaxed but not very hospitable, which is likely both a symptom and cause of a high-turnover environment. Raises are well below inflation. Moral does not seem considerably high and the bureaucratic nature of work hinders development. All of these factors combined negatively impact motivation. Very little open discussion about marketplace trends and tedious processes make the role feel very administrative despite being more analytical at other firms who have improved their systems. The firm has done a great job of diversifying across product lines and geographies, but a very poor job of talent retention and upgrading systems, which are the long-term tailwinds that’ll put Chubb at the forefront of the industry.

3
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