It was a good company, poor leadership. - Senior Claims Representative Chubb Employee Review

1.0
3 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Salary is decent, not great.

Cons

Direct report managers in claims are inept or told by upper management to toe the line or be fired, so the good managers burn out very quickly. The upper management is so disconnected from what Claims actually does it’s almost comical. Good, no great adjusters are leaving the company with no job to go to, the work environment is so bad it’s toxic. If you give your entire life to the company, 10-14 hours every day and pick up extra claims from those who quit daily and do it silently, you will keep your job with no reward. Anyone that knows insurance knows that Claims is not a money maker, we payout on claim damage. Upper management is apparently too dense to get this mindset figured out. Again, if you want a job in claims, go elsewhere. They are a scourge, they will use you until there is nothing left and fire you.

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2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Business side is smart and is superb at their product

Cons

The IT organization struggles with structural challenges that impact efficiency. The offshore-heavy model in India means US-based employees regularly work early hours to stay aligned, which is unsustainable long-term. The workforce is heavily weighted toward a high-headcount service model rather than investing in strong engineering talent — you need fewer, better engineers, not more bodies. Central tech functions are attempting to build platforms, but without a clear shared understanding of what a platform actually means, these initiatives remain incomplete. The result is heavy manual workarounds propping up half-finished solutions. Strategic direction shifts frequently, and ongoing layoff announcements make it difficult to plan or build momentum.

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