Good tech, poor leadership - Senior Software Engineer Chewy Employee Review

2.0
3 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO policy gives you real flexibility for work-life balance. The hybrid model (3 days onsite) strikes a reasonable balance, and having the option to work from multiple office locations is a nice perk if you travel or relocate. My team was mostly co-located, which made collaboration straightforward. The technology stack is modern and well-maintained—enjoyable to work with as an engineer.

Cons

Upper management in my division consistently made poor decisions and operated with little transparency. I witnessed project managers blatantly lie, and when caught, they doubled down rather than course-correct. Promotions felt like a moving target—satisfy one goal and a new one appears out of nowhere. The company launched an AI initiative by hiring two external leaders learning AI on the job, despite having plenty of capable internal talent. Meanwhile, raises and stock options for existing employees remain underwhelming. Perhaps most telling: anonymous upward reviews repeatedly showed management receiving subpar ratings year after year. My manager received the worst scores I've ever seen—nothing changed. A VP once called a meeting after a bad review to ask us how to improve his rating. The lack of accountability is staggering.

Explore other reviews about Chewy

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Smart people, tech at industry level

Cons

Dipping stock each quarter, noticeable cost cutting (parking fee, paid snacks)

3.0
17 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some perks such as pet adoption reimbursement, sort of flexible schedule, learning opportunities.

Cons

We have transitioned into the Chewy family recently and it started out promising but has quickly become quite the opposite. Management put in place to oversee the business (1 or 2 in particular) have been nothing but degrading and nasty to people - for things that were out of our hands due to direction of previous management. They did a reorg recently which had a lot of questionable moves and claimed they want to go deeper in expertise but that is not the case here. There are many people in roles that they shouldn’t be. The reorg also left many people in lower roles than what their actually doing, probably to avoid paying appropriately. We are also being held to different standards than other parts of the business in terms of the quality of output - We’re producing better but it’s still not good enough. They claim to be getting us more resources but we have not seen that yet. They hired one marketing leader but what we need is a true GM and proper support staff to execute things.not only “leaders”.

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