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      Charter Technology Solutions

      Engaged employer

      Charter Technology Solutions reviews

      The BEST people, the WORST company (Policies) - Anonymous employee Charter Technology Solutions Employee Review

      2.0
      28 Jan 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      1. Most of the roles are work from home with no onsite requirements 2. The employees are the highlight of this company. Most staff are very knowledgeable, friendly, and are genuinely good people. 3. Depending on your role or position, there is potential to climb the ranks, but this is very dependent on what position or department you are in. 4. The company is very transparent (allegedly)

      Cons

      1. I mentioned before in PROS that there is room for growing here. That statement is only true if you work in a department that actually promotes its staff. Most of the technical positions here are subject to some of the most ridiculous hurdles to get a promotion. I know multiple staff members that deserve to be promoted that have not gotten anything. 2. The company has some of the strictest policies I've ever seen. You miss a single call during your on call? Goodbye on call stipend. You waited all year to get a bonus? Nope, your review was only Very Good and not Exceptional. 3. Because of the harsh treatment of its core employees, most employees are actively looking to leave. CTS does very little to retain its most crucial employees that are on the front lines and would rather focus on their upper upper management. Essentially, every position is replaceable, and nobody is safe unless you are at the top of the chain. 4. CTS will cut every corner imaginable to save a penny. This includes company events, employee compensation, training, etc.

      avatar
      Charter Technology Solutions Response
      4mo
      We are really proud of our team and of the flexibility, transparency, and growth opportunities we provide. CTS continues to refine our processes to make sure our team members feel recognized and supported, and that our policies are aligned with current standards. This includes ongoing improvements to our On-Call Policy, Learning and Development, Performance Review Process and Compensation Adjustment Cycle. We are sorry that your experience is not ideal and thank you for sharing your concerns. If you’d like to discuss your experience in more detail, specifically about harsh treatment, the On-Call policy or Compensation structure, please feel free to reach out to HR. We welcome the opportunity to speak with you and better understand your concerns. In 2025, our promotion rate to was higher than the industry average. We will aim to maintain strong results for 2026 however we also understand that not being promoted may lead to frustration. We hope the enhancements planned for the 2026 Performance Review Process will make the progression path clearer. And the training options added in 2026 will show that we are investing on our team's professional development.

      Explore other reviews about Charter Technology Solutions

      5.0
      17 Feb 2025
      Client management
      Recommend
      CEO approval
      Business outlook

      Pros

      There are a lot of MSPs out there, but CTS definitely feels like a different place. Managers care about their teams, leadership is extremely transparent about the goals and progress of the larger org, and our clients are trying to make the world a better place. The workload is definitely not light, but it is manageable overall. I can tell that we're trying to innovate as a company and i'm hopeful we will be able to continue to grow and lead to more opportunities for us. Benefits are pretty good too (especially our cost for medical), and 401k match was added this year.

      Cons

      We've turned over a number of managers/leaders in the organization over the past 12 months which is challenging as change can be scary, but it was clear that all of the changes were made for the betterment of everyone that is here. The schools we work with can definitely be taxing because theyre pretty disorganized.

      1
      avatar
      Charter Technology Solutions Response
      4mo
      We will be transparent, for sure. There were some organizational changes in 2024 and 2025, and all to have a better, stronger team. We were able to confirm as the results of the year were shared. We are glad that people perceived the positive adjustment made to CTS, and we will keep growing and improving. Thank you for the feedback.
      2.0
      4 Mar 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Most roles are fully remote or close to it Salaries are decent but not exceptional All of the technical staff are extremely talented and eager to share their knowledge.

      Cons

      They are currently hemorrhaging clients and laying employees off with zero notice. Management is pushing people to use terrible AI tools, in the hopes they can train those AI models so they can lay off even more people. All of the clients are impoverished schools using decades old infrastructure. You will get really good at fixing ancient equipment nobody uses any more, and fall behind on learning tech that is actually relevant. Employees were routinely promised bonuses and promotions then never given then. Awful and abusive managers

      avatar
      Charter Technology Solutions Response
      2w
      We’re sorry to hear that your experience with CTS did not reflect the culture and environment we strive to create. We wish you could’ve come to the management team to discuss more about the AI tools and our goals, as it is not to reduce our workforce but rather increase productivity so our team can focus on more complex tasks and projects. As our industry evolves, we continue to adopt new technologies and tools that help us better support our clients and strengthen our operations. Our focus remains on empowering our teams, improving efficiency, and creating growth opportunities… not replacing the people who make CTS successful. CTS also invested in new training tools for the upskilling of the technical team. It would have been great to have you benefiting from all this. One of the HR projects for 2026 is in Career Development (learning, sharing, mentoring) and we are continuously improving our Performance Review Process and its connection with Compensation Adjustments. Additionally, we are working to provide greater clarity around Career Paths so employees can better understand growth opportunities within the organization. Changing subjects to our clients, our client base is getting bigger, and we are also doing more projects for them. We are forecasting a 30% growth in 2026, compared to last year. CTS is also diversifying the client base by adding commercial customers to the list of companies we work with. We are especially proud of the work we do with schools and nonprofit organizations. Our mission is to help educators, staff, and students avoid disruptions caused by technology challenges and ensure our clients have the systems and support they need to thrive. The 2026 projects speak for themselves: faster Internet connection, new staff and student devices, smart classroom technologies, among other investments. Not only we are getting more clients, as we are growing our team. CTS has not conducted layoffs, but occasional staffing changes based on low performance, like any company. We remain optimistic about the future of CTS and the continued growth of our education, nonprofit, and commercial divisions. And to conclude, you are welcome to join us for coffee in 2031. :-)
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