Pros
Fully remote position, my department was very collaborative and easy to work with.
Cons
Management presents itself as an absolute cluster every day. One of the worst examples of corporate leadership slop I can think of in the industry. I would feel bad for the customers who trust this company to handle their medical records, but I know that our coworkers in Asia who are the ones actually providing the product are excellent workers and good at what they do. They deserve more than what management is willing to give them. On that topic, ChartRequest's hiring and retention practices feel very suspicious. I've seen multiple employees fired with no explanation, no discussion or warning. In some cases, final payment has been delayed unnecessarily long. It's like they enjoy making you suffer, even after termination. The owners seem like they'll do anything they can before and after the hiring process to ensure you aren't getting the pay you expect, especially when it comes to bonuses. As a U.S.-based employee, my salary at ChartRequest was about 50% below the market average for that role and my experience. During my interview I was told I would be able to see salary increases within a year. Instead I did not, and learned that the only way they allow you to pursue promotions and raises is by enrolling you in some stupid STAR program. It is basically a year-long litmus test to see if you can manage an even greater amount of unreasonable work on top of the other mountains of work that get passed to you out of scope. They call it "leadership training" as though management knows the first thing about what the word means. When I was working there, only 5 or 6 people had actually completed the program (in a company of over 100 workers in the US and Asia). Good luck figuring out who to even talk to about the STAR program, and for them to actually follow through on getting you started. I was with the company for nearly two years and nobody passed my paperwork forward. Communication at this company is disjointed, confused, and lacks any transparency. As mentioned, they outsource most of their workforce overseas. I hope this is a rewarding experience for those seeking work in Asia, but like most of these corporate slop companies, I doubt this hiring practice originates from the goodness of their hearts. I believe, based on discussions about the treatment of these overseas workers, that ChartRequest's strategy is to penny pinch and undercut employees to avoid paying them the value of their labor. This is reflective in the unbalanced work-life expectations between the Asian and American employees, the former of which shared fewer holidays and time off than we did in the U.S. There have been complaints that the foreign employees were subjected to racist behavior, though in our isolated department bubbles, I can't confirm that, believable as it may seem. Every day feels like it might be your last with the way they operate their horrible time / activity tracking software called Shoot. What year is it anyway? That's not how you foster good employee trust or motivation. Other than scheduling Zoom calls and micromanaging every aspect of the company, I have no idea what upper management actually does. If anything, they might be the biggest liability to the success of their own company. Imagine little lords ruling about their fiefdom. Employee feedback is asked for and ignored, if not mocked outright. Polices and expectations seem to change on a whim, as if by CEO decree. Even on this review site, the company is seen making petty, passive aggressive replies to reviewers who have all been making the EXACT SAME complaints about their experience over the last five years. And here ChartRequest is begging Glassdoor to remove unfavorable reviews. They cycle through employees like a pinwheel in the wind. They blow a lot of smoke about company values like "saving the environment with digital record release" but it all feels like a shallow pitch for their product. Like something they have to say for stakeholders but not something they actually care about. They also invented this horribly subjective PATH value system. It's not a value system, its a vague excuse they can point to when you ask why you're being suddenly terminated without warning. "You just don't fit these values." I'm sorry, but do YOU? Their owners, VP, and senior leadership probably violate their own values on a weekly basis, but their ego appears too dense for them to realize or care. For being supposedly run by veterans, there is a surprising amount of dishonorable behavior at the top of this corporate slop ladder. Trust me, these are not the leadership qualities the service promotes. It's a wonder these guys were able to form a company in the first place, judging by how disorganized they manage ChartRequest.