Just don't bother. - Healthcare Assistant Cera Employee Review

1.0
3 Jan 2025
Recommend
CEO approval
Business outlook

Pros

There are legitimately no pros.

Cons

No communication or miscommunication, revolving door of staff and management, no respect, treated like a number instead of a person, never pay correctly then argue for weeks before giving you what you are owed. They had no business buying a Complex Care company and are basically running it into the ground with all the staff and the packages leaving, yet the blame for that is anywhere but on themselves. They have no idea what they are doing, force us to do training that is incorrect for our job roles, threaten us with disciplinary action when we don't want to move elsewhere.

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Cera Response
1y
Thank you for taking the time to share your feedback on your experience. We are sorry to hear that it has not been up to the standards we aim for. If you would like to discuss this any further, or provide additional feedback, please feel free to reach out to us at hello@ceracare.co.uk.

Explore other reviews about Cera

5.0
3 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Great clientele! Great Coworkers & Managers!

Cons

Can be inconsistent hours and weekly pay

1.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

The immediate team is supportive, and there are good engineers who genuinely care about doing the right thing. There are still people trying to improve the platform, support each other, and keep things moving despite difficult circumstances.

Cons

The wider business lacks clear direction, and engineering leadership has changed repeatedly. Each leadership change seems to bring another reset, another strategy, and another set of priorities, without much transparency on how existing teams, systems, or products fit into the future direction. There is a growing top-down culture with very little autonomy. Decisions often feel pre-determined rather than genuinely collaborative, and there is limited ownership from senior leadership when things are unclear or go wrong. This has created a blame culture rather than one focused on learning and solving problems. The company appears to be pursuing AI and new technology adoption very aggressively, but without a clear engineering strategy or practical understanding of how it integrates with the existing platform. There is a lot of reinvention, duplication, and building new things from scratch, while existing systems and teams are left in an uncertain position. Engineering also still relies heavily on manual QA, which slows delivery and creates quality risks. There is not enough focus on sustainable engineering practices, automation, technical ownership, or long-term maintainability. Career growth is very limited. Progression reviews feel like annual box-ticking exercises rather than meaningful development conversations. There is little evidence of a clear path for engineers to grow, take ownership, or influence technical direction. Overall, the culture has become increasingly uncertain, top-down, and opaque. It feels like teams are being phased out or replaced without open communication, while leadership focuses on new initiatives that look good to the business but do not clearly connect to the existing platform or operational reality.

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Cera Response
1w
Thank you for taking the time to share such detailed and constructive feedback. We’re glad to hear you feel supported by your immediate team, but it is concerning to read about your other experiences. We want to ensure Cera is a place where everyone can truly grow and influence our technical direction. We take your comments seriously and will pass them on as it it is important for us to understand how we can better support our teams. Please consider reaching out directly to your manager, the People Team, or connect with us at hello@ceracare.co.uk so we can investigate and address these concerns together.
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