Worst job experience ever - Retail Sales Staff Centre Com Employee Review

Coworkers are good, they made the shifts bearable.

Horrible head office and upper management. They make changes which have negative impacts then blame the staff because they are arrogant and think they know everything. Keen on commission? Forget about it because they will increase your target at the end of the month and say too bad, should've sold more. Staff turnover high because you quickly realise how bad working there is.

in store team are amazing to work with and never had issues with co workers, great to work in a place that is surrounded by tech

upper management will change your sale targets or come up with excuses so they don't have to pay the workers the commission they earned for going above their monthly targets. a lot of workers recently were told they were not going to get paid commission for march 2025 ONLY a couple of weeks ago due to the commission changes that were not forwarded to any of the staff across multiple stores. this change was applied on march due to the fact that march was an extremely good month for workers and almost everyone went well above targets and were supposed to make over $700-$1000 per person but then they made changes that affected around 90% of staff so no one made commission despite evidence that we all made above our targets. upper management treats a lot of people awfully and even witnessed a very high up manager swearing at other workers on the floor despite customers being on the floor as well. I really enjoy working in a tech store but unfortunately due to unfair treatment and constant politics affecting staff due to the greed of upper management its getting harder and harder to justify wanting to spend my years working in this company when upper management do not care about the well being of the people who work in this store. this place really was great to work at in last couple of years and met many great people but as centrecom grows as a company, they learn new ways of earning more profit which usually involves understaffing to spend less money and increasing work load despite the stores becoming busy due to more popularity which gets to the point where customers are getting angry at workers because there is not enough staff. really hope centrecom starts to learn that workers matter as well and they start to treat everyone better instead of really shady practices. wish i could say more that i've learnt over the time i have been here but this review already too long but as of right now i definitely do not recommend anyone work here until they fix how they treat workers TL;DR - Regional management and above are greedy and don't care about staff - Shady practices to the point where some of us are tempted to contact fairwork to fight back - Opinions and disagreements can get you fired - No transparency to staff and in store managers don't get notified either sometimes - Short Staffed - You'll get fired without getting a second chance in some cases - Unprofessional regional managers and upper managers - Commission targets will get changed or excuses will be made if too many people reach target on high profit months to prevent paying a significant amount to workers who reached target ( confirmed by 2 separate managers and happened on multiple occasions ) - very high up managers will speak negatively about workers in front of them due to not speaking their language and knowing they wont understand what they're saying ( also confirmed by multiple people who were present and on multiple occasions ) - no training and no over time pay on weekends when people are forced to stay back due to customers still being present in store - great in store staff - will learn a lot from co workers - good way to learn more about tech This review is in relation to upper management that are above store managers