Management encourages you to lie to customers.
They will suspend you for being 1 minute late.
They will suspend you if you don't pull up even just one customer's account, regardless of why they came in.
There are multiple ways to manipulate customer's accounts and increase your commission that isn't disclosed to the customer. Impacts shared commission.
Their bonuses for hitting certain metrics are a men's watch, and a custom men's suit. Nothing for women.