Awful Experience - Huge Waste of my time. - Anonymous employee Cellular Sales Employee Review

1. Training - The required 1 month training program can be best described as "bush league". I have never wasted more time, money, and driving milage on my vehicle going to the required 1 month training period. In store training was MUCH more effective than the classes which were much more demanding on time and finances than originally stated upon hiring. Nor was I told that by the final week of my training would I be required to cold call customers with my own cell phone line with very demanding, and somewhat sketchy efforts to close deals to recoup the companies invested interest in my training.. That or I would not be hired. Note to Management, thats what good recruiting is for and I did not appreciate being lied to and used to make the companies and trainers money back for "taking the time to train me" as I was explained. Good training for quality talent should be a given with any business I should not have to pay a week of someones salary to prove myself. 2. Sales strategies - are very questionable. You are forced to push low quality phones because they pay you and the company more, along with additional services and accessories with questionable language to get customers to shell out more money for things they quite obviously do not want or need, all to hit goals or you won't be paid the entirety of the money that you have earned, which brings us to # 3. 3. Customer Service - is non existent, and frowned upon by management. You are motivated to sell lower quality devices and when they come back a month later with problems, there is really not much you can do other than hit them with more bad news. You sold the customer a known Lemon of a device, or even worse one of your money grubbing co-workers did, and you now have the lovely role (in the eyes of the customer) to fix or replace it.. Which by the way, you can't. Neither Cellular Sales or Verizon Support will help you all that much in regards to Customer Service so get ready to feel sleezy and absolutely unhelpful. 4. Company Culture - Is very warped. Cellular Sales definition of company culture would be better described as "Workplace Accountability". The people that you work with are your competitors and they are not motivated to help you. If you do happen to do something nice for someone by helping them along, that is considered "good culture" Which in my opinion should already be a given. But most people shy away from helping new comers. Luckily I am a fast learner and picked up the ropes rather quickly, but that just puts a target on my back. There is a lot of resentment for those who do well. And those who do well can be described as morally questionable individuals. Your co-workers have the ability to "steal" or your sales and claim commissions if you do not document your sales properly, talk about a warm and fuzzy feeling first week on the job.. which brings me to #5. 5. Operations - The softwares and operational back end or "back of the house" of CSOKI is well behind the curb with a very low-budget, duct-taped together system of documenting and reporting softwares with very little lateral integration. You will lose many sales just in making mistakes and learning how to navigate everything all while shaking your head and cursing their out dated systems. In the event you make an honest documentation mistake YOU pay for it. Cellular Sales really needs to make major investments here, a company that sells technology should not operate on grossly out dated technology. It's just embarrassing. 6. Integrity - This is something I hold in a high regard. Integrity is everything to me in life and business. And here is where most of all Cellular Sales has fallen flat. The business lacks Integrity on almost every facet of its business, from their employees, management, towards customers, and to their partners. Their "sell first never see them again unless their buying" culture is prevalent at all levels. I was absolutely lied to about the time I would spend, money I would be making, and frustrations and shame I would have to take home with me. This is not a job for a professional salesman/saleswomen, this is a job for a punching bag with little to no remorse and a mouthpiece.