A Great Place to Work! - General Manager Castle Group Employee Review

The Royal Service Training was outstanding. Yasmil, Stephanie, Manny, and Brian Street were phenomenal presenters who made the three days engaging and informative. I learned so much about Castle’s history, values, vision, and culture. I feel so proud and excited to be part of this amazing company.

Honestly, I have nothing negative to say. Everything was well-organized and delivered with care.

Offer part-time work. Same job every day - answer calls, write tickets. If you like doing something that is simple then this job is good. That can also be a con. Stay calm with residents, pace yourself regardless of expectations and stay professional and you can last long in this role.

Monday - Friday for Full-Time (schedule has no negotiation) Benefits are not good for a College student - 27 years old paying student loans Management works in same cubicles, high supervision Small in-person team, majority of team is online or international. No collaboration or group work with team Same job every day - answer calls, write tickets, don’t spend too much time in one metric Time spent on online, transfer, Away, offline is constantly being monitored, Goals for these metrics changes every month Department cubicles works close to human resources and senior-role employees - can be stressful at times, if you are used to having more team members than supervisors.