Not terrible, but could be significantly better. - Patient Care Specialist Carrum Health Employee Review

2.0
4 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO, DEIJ committees, company gives back to community.

Cons

Big workload, not much room for growth, low pay with little opportunities for raises, management cares more about transactions than patients, higher management does not listen to group concerns, high level of burnout.

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Carrum Health Response
2y
Thank you for taking the time to share your feedback. And thank you for highlighting both the elements that you appreciate about your experience at Carrum and the areas for improvement. As we scale, we are always looking for ways to serve more patients as effectively as possible; recently we’ve reorganized the Patient Care Team structure to do exactly that - to create a more scalable infrastructure for the delivery of patient care. One of the many benefits of this new structure is to focus the workload for the Patient Care Team and provide more opportunities for growth. As you saw in this week’s company-wide communication, Carrum’s annual Performance Review and Compensation Cycle starts this coming Tuesday, and we will review compensation company-wide to ensure it is competitive and equitable as part of that process. We believe in what we do and want to help as many people as possible, and the only way we can continue to expand our reach is if we’re successful as a business - transactions represent individual patients that we help and our ability to scale and help more patients in the future. I’d appreciate the opportunity to work with you directly to address your concerns, so feel free to reach out to me directly, or if you’d like to provide more detailed information about your concerns or ideas for improvement in writing, you can reach out to HR@carrumhealth.com. Jessica Mowry VP of People

Explore other reviews about Carrum Health

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Great Product and Work Environment/Culture

Cons

Can be fast-paced and need to be a self-starter or self-server for information.

3.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Really great benefits and a mission to believe in

Cons

They don’t value the frontline workers views and are not transparent with changes

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Carrum Health Response
1w
Thank you for sharing this feedback and for the work you did as a Clinical Care Navigator. We're glad our benefits and mission resonate with you; they reflect a genuine commitment to the people who make this work possible. The concerns you've raised about frontline voices and transparency are ones we take seriously. We know that meaningful transparency requires more than just communicating decisions; it's about including the people closest to patient care in shaping them. We have tripled our Patient Care Team over the past ~6 months in order to deliver the best care as we continue to scale, and we're actively working to strengthen those feedback loops and improve how changes are communicated before they roll out. You deserve to have a voice in shaping and understanding the decisions that impact you. I would welcome the chance to hear more from you directly. If you're open to it, you can reach out to HR@carrumhealth.com. Jessica Mowry SVP, People
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