Brilliant Mess - Anonymous employee CareCentrix Employee Review

3.0
28 Aug 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I can honestly say I have never worked with a more brilliant group of people. The manager (and up) that I work for are VERY knowledgable and very business focused. They are also willing to help whenever needed (though since they are involved in so much this can be tricky). They do try to stop by every day and see how everyone is doing which I think is nice. The employees are all very nice and are honestly like family. Great group of people. PTO time is VERY generous. Flexible work schedule is very nice. The company does lots of random nice things for employees, pizza day, ice cream, chocolate, jeans days/weeks etc. The company is growing and that has both its pros and cons.

Cons

First off training is non existent. I don't even know if we have an actual training department. You have to rely on everyone else and your own will to get you the knowledge you need. I believe this is the biggest problem because now you have a bunch of people who are new and don't have the tools needed to successfully do the job they were hired for. There is A LOT of work to be done and not enough employees, so those employees are so overworked its ridiculous. Thats why everyone looks stressed as mentioned in another review. Another huge issue is their are no real policies and procedures for the work being done on the floor. Everyone just does it the way they feel is right or was told was the right way by someone else who cant back up their reasoning because there is nothing in writing anywhere! There have been a lot of changes going on and they are trying to become more standardized but its a slow process.

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5.0
30 Jan 2026
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CEO approval
Business outlook

Pros

Benefits(Health,Dental/Vision) PTO/PST Pay and Compensation

Cons

None really, was just bummed about how it ended. Upeer leadership was very transparent about what the dept future was heading towards though, so I appreciate it

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CareCentrix Response
4mo
Thank you for sharing your experience. We’re pleased to hear you found value in our benefits and compensation, and that these positively impacted your time with us. We also appreciate your recognition of our leadership team’s transparency. Open communication is important to us, especially during times of change. While it’s never easy when a chapter ends, we appreciate your contributions and wish you continued success in the future.
3.0
25 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Flexible scheduling with no set times for breaks or lunches Opportunities for renegotiation and open communication about work terms Availability of financial assistance and room & board support in the event of a catastrophic disaster

Cons

Barely any overtime; if overtime is available, you must be approved, placed on a list, and selected — and selection is rare Heavy micromanagement throughout the day Constant check-ins are required to receive work assignments Failure to respond immediately can result in being pulled into a one-on-one meeting No flexibility to work at your own pace; management controls when and how fast you work There are 10 different processes, each with roughly 20 steps, which can be overwhelming Processes frequently change, making them difficult to keep up with You are expected to constantly reference the DLP to avoid missing steps Missing a single step requires reworking the entire task, even if 40 minutes to an hour was already spent on it

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CareCentrix Response
4mo
Thank you for taking the time to share your feedback. We’re glad to hear you valued the flexibility, open communication and the support programs available to employees during difficult circumstances. We also appreciate your candid input regarding oversight, processes, and workload. Feedback like this is important as we continue to evaluate how we balance quality, compliance, and employee autonomy, and where we can simplify processes. Thank you again for sharing your perspective. We appreciate your contributions and wish you continued success in the future.
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