No advancement and manager is clueless - Claims Processor CareCentrix Employee Review

1.0
15 Nov 2020
Recommend
CEO approval
Business outlook

Pros

Benefits after 30 or 60 days

Cons

Pay, management, drama (managers play favoritism), no advancement, supervisor in claims is clueless how to process a claim, supervisor tells everyone about your problems and personal life to other supervisors and managers... alot of drama.

avatar
CareCentrix Response
5y
Thank you for taking the time to share your feedback. We apologize that your experience with CareCentrix did not live up to the Great Place to Work culture we work hard to create. We offer an excellent Total Rewards package which includes many unique benefits and a competitive starting salary for our frontline team members. We are proud of the many employees who have advanced their careers here through our internal job posting process. We do believe that leadership plays a key role in the employee experience, and will use your feedback to evaluate overall opportunities for improvement and to help drive manager effectiveness. Thank you for your service and best of luck in your future endeavors.

Explore other reviews about CareCentrix

5.0
30 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Benefits(Health,Dental/Vision) PTO/PST Pay and Compensation

Cons

None really, was just bummed about how it ended. Upeer leadership was very transparent about what the dept future was heading towards though, so I appreciate it

avatar
CareCentrix Response
4mo
Thank you for sharing your experience. We’re pleased to hear you found value in our benefits and compensation, and that these positively impacted your time with us. We also appreciate your recognition of our leadership team’s transparency. Open communication is important to us, especially during times of change. While it’s never easy when a chapter ends, we appreciate your contributions and wish you continued success in the future.
3.0
25 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Flexible scheduling with no set times for breaks or lunches Opportunities for renegotiation and open communication about work terms Availability of financial assistance and room & board support in the event of a catastrophic disaster

Cons

Barely any overtime; if overtime is available, you must be approved, placed on a list, and selected — and selection is rare Heavy micromanagement throughout the day Constant check-ins are required to receive work assignments Failure to respond immediately can result in being pulled into a one-on-one meeting No flexibility to work at your own pace; management controls when and how fast you work There are 10 different processes, each with roughly 20 steps, which can be overwhelming Processes frequently change, making them difficult to keep up with You are expected to constantly reference the DLP to avoid missing steps Missing a single step requires reworking the entire task, even if 40 minutes to an hour was already spent on it

1
avatar
CareCentrix Response
4mo
Thank you for taking the time to share your feedback. We’re glad to hear you valued the flexibility, open communication and the support programs available to employees during difficult circumstances. We also appreciate your candid input regarding oversight, processes, and workload. Feedback like this is important as we continue to evaluate how we balance quality, compliance, and employee autonomy, and where we can simplify processes. Thank you again for sharing your perspective. We appreciate your contributions and wish you continued success in the future.
See reviews by: Helpful|Rating|Date|All