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Cardinal Group Companies

Engaged employer

It's ok, if you're just starting out in Call Center work - Senior Customer Service Representative (CSR III) Cardinal Group Companies Employee Review

3.0
8 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Work from Home. Short weekend hours.

Cons

Management micromanaged, and was not in tune with their customer base. I work there during the specialty baby formula recall. Their lack of compansion to those mothers, was unbareable.

Explore other reviews about Cardinal Group Companies

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good Benefits. Growth Opportunities. Flexibility. Strong Core Mission

Cons

Too many AI tools. Long hours and heavy travel expectations. Leadership can be out of touch due to growth goals.

4.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

- Room for growth and promotions - Job security - Most of your coworkers are easy to work with

Cons

- Work life balance: depends on who your white label is and if you work strictly for cardinal they have a better work life balance. - Turnover rate in corporate - Learn as you go / 0 training in every role unless if you have a good manager - CYA mentality - High expectations / sometimes unrealistic goals - When corporate comes into town they are never hands on due to having too many meetings in a day

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