Pros
From a freelancer's perspective: so many pros! First off, Carbon Design treats and PAYS FREELANCERS FAIRLY. I've never run into an issue with compensation. At times, projects have overrun initial estimates due to incomplete info from clients, extra rounds of revisions, etc. All paid up without argument.
I recently had to adjust my rate (rising cost of living is a killer). Not a word of protest; no insistence to be grandfathered in, no murmurings about finding another, more affordable writer. That's how I know they value talent and partnership.
Projects have reasonable timelines and the team respects capacity limitations. Anticipated changes are flagged well in advance—so important for freelancers managing workloads that span multiple clients. Project management is on point! Knowing that PM infrastructure is in place, I can focus myself fully to the work of writing, which isn't true of all the clients I work with.
The work is interesting. Opportunities span a wide array of industries and project types. I've worked with Carbon for just over two years on projects in healthcare, SaaS, sales and more. I've written video scripts, white papers, web copy, blogs, the list goes on. The variety is a boon for a writer with ADHD.
The team is fantastic. Scott is an outstanding leader; involved, committed, with a ton of great insight and a light hand on the reins. No micromanagement here! The project management team are a delight, one and all. I've met some stellar fellow freelancers too.
TL;DR Carbon is great and I'll keep working with them as long as want to keep hiring me.
Cons
Since Carbon is headquartered in the U.S., their system isn't set up for direct deposits/transfers to international (read: Canadian) accounts. My invoices are paid by cheque, which take a little extra time to get to me.
Also the usual volatility re: opportunities, but that's typical of freelance.
