Pros
Getting a position can be tough at CarSense. You need to work hard, believe in the company ethics and integrity, and live by those in your day to day life. You must push yourself to do better, work harder, work smarter and be a team player so that the entire store is successful, The rewards are astounding, and the gratification you feel from the very top tier of management to all of your co-workers flows through the building everyday. Automobiles are man made. They do break and they do have issues. CarSense works very hard to make sure every customer has a good experience. The team at Cranberry works well together. From the much appreciated lot attendants and detail staff to the awesome service and admin group. The sales/management team counts so much on everyone else to make our jobs a success, and words cannot express how much we count on everyone to be a success. Our sales and finance managers are awesome. The CEO and upper management team know everyone, by name. You can always, without fear, take a manager aside and discuss any issue. The friendly banter between all the departments shows how much we really care about each other, and how this is so much more of a family than just a place to come work. I truly feel blessed being hired here, and have finally found a home where I know that If I want to move up in management, or continue doing the sales job that I love, the continued opportunity is right here at CarSense. The most awesome part of my position is the fact that I can look a customer in the eye, and explain the CarSense philosophy of integrity and desire to make this the very best experience they have ever had while car shopping, and know that every word is backed up by this great company and how we do business. If you love sales, and have a desire to work hard, be rewarded beyond your wildest dreams, and be apart of a true family atmosphere, then apply to CarSense today, It will be the best decision of your life. The best compliment you can receive from a customer is "this was so much easier than any other time I've been car shopping. I really had a good time". And that's because we do things the CarSense way. The success of CarSense is evident when you see how many repeat customers we have and how many of our customers refer their friends and family to us. This only happens because they were treated honestly, with respect, integrity, and often a very fun experience, which doesn't happen often in the car business. The training at CarSense prepares you to offer a better experience than what customers have encountered from other dealers, It's because at CarSense, we actually care what our customers think, and we want to have the best trained staff in the business to deliver exceptional customer service every time.
Cons
Employees have complained about the sales training, but I think it's how you look at things and how you learn things. Having been in many training programs over the years,I can honestly say that there is room for improvement here just like most companies. Some say that certain people try to down-train you so that you won't be successful. But I disagree with that thought process. I think the sales staff pushes new sales employees to learn all they can, the CarSense way, because we know it works. And when it works, which means everyone on the staff working well together, we are all successful. Building and keeping a team sharp and motivated is a group effort. And you can always ask someone in your department for help, and they will be there for you. It's a team effort at CarSense, and if you think that your success is only dependent on what you do, and not with the help of others, then this is not the place for you.
