Horrible! - Sales Consultant CarMax Employee Review

1.0
18 Dec 2019
Recommend
CEO approval
Business outlook

Pros

Used to be a good company to work for.

Cons

They paid the same amount per vehicle since the company started. They never raised the amount of commission per car to match inflation. 2 months ago, corporate took all the leads away and started sending them to a call center. Everyone in the call center is new and not progressing them well enough to come into the store. Not only that, the pay was cut in half for every sales consultant for the majority of customers. Not only that, but now there's instances where low hourly wage associates can sell cars without commission so sales people don't have to. They keep saying it is going to help us sell more cars. But it is doing the opposite. They took the leads away, they took half our pay away, and they are taking the little customers the stores have and giving them to hourly associates so that they can pay less to the sales team. I am making a third of what I used to make. I am currently seeking other employment options and hope this greedy company gets what it deserves. I don't recommend anyone in any department work here. Service and operations team get treated without respect. Business office is begging forced to do more work without more pay. Inventory department also being forced to do more work without more pay and then get fired for political reasons. Also, management is a joke. They promote people with little experience because they're favorites. Not for hard work.

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Cons

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1.0
31 May 2026
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CEO approval
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Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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