Carmax Overall - Anonymous employee CarMax Employee Review

2.0
7 Sept 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Company has excellent training. Company is friendly to family needs of employees. National so you can work almost anywhere. Company has fair benefits.

Cons

Company does not care about having competitive wages in comparison with the industry. Company does not appreciate it's employees up to and including it's top performers. They subscribe to the "your a dime a dozen" mentality. Company has lazy managers. Managers would rather sit behind a desk doing nothing instead of stepping out to help close a sale. Company micro manages employees to the point that they leave the company. Company gave 1 pay increase to sales consultants that I know of during many years of employment. Managers participate in favoritism with employees to the point that if you are not liked regardless of performance you will be "managed" out of the company. Managers including LGM's can be very incompetent with little or no experience in sales or other areas of the company. I would not recommend this company for employment except as a stepping stone to a real job where you get paid for what you are worth! This company overloads the sales floors to the point that only a select few sales consultants make a half way decent living. This companies sales floor is a revolving door hiring as many as 10 sales consultants at a time only to see at least that many leave within a few months once they see they cannot make enough money to survive with so many fighting for the limited numbers of traffic coming in to the stores. Don't expect to advance in this company at all PERIOD if you are not in the managers little "circle" regardless if you are a top performer or have management experience!

Explore other reviews about CarMax

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

4.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

See reviews by: Helpful|Rating|Date|All