One of the most ethical businesses I have ever worked for - Sales Consultant CarMax Employee Review

5.0
17 Jan 2012
Recommend
CEO approval
Business outlook

Pros

Management takes a very concerned approach to staff and customers, and the ability to advance is great as well. Another great thing about CarMax is the chance to drve a variety of vehicles, learn about how to choose a vehicle, and avoiding the scams other dealers use. The no-haggle pricing makes the worry out of sales and allows complete disclosure to customers. I enjoyed being in the sales environment and also being able to sleep at night.

Cons

The pay is commission and on a draw, so if you miss commission then you get minimum wage that you have to have withheld on future checks. Very tough to make the love of the job outweigh the pay gap. If you live close and just want something to do for additional income, this is your gig. If your income is a secondary income, then this may be your gig. Great people, great cars, great concept, pay leaves more to be desired.

Explore other reviews about CarMax

5.0
31 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Everything is great I love how it is ran

Cons

Everything is great the way it is

4.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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