Learning opportunities overshadowed by unprofessional management - Customer Specialist CarMax Employee Review

2.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

Great for learning how to sale, Positioning the sale. Decent job for someone starting a career in Sales

Cons

Lack of professionalism, most of the worker avoid customers and management fails to hold them fully accountable. Management lack of understanding the full scope what cross functional truly means and if you question anything, they will condescend and try to make you look bad Cliquey. The location demographic is mostly Hispanic and hispanics mostly stay with their own kind. The pay. For the amount of work you do for just over minimum wage is criminal. The Bonus is laughable. Bonus for the store could be at 30% but your payout would be maybe 400-600 on top of your initial pay even if you sold 20 cars that month with ESP.

Explore other reviews about CarMax

5.0
27 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great company and great people.

Cons

Can’t think of any cons.

1.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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