Misleading environment - Customer Specialist CarMax Employee Review

4.0
31 Dec 2025
Recommend
CEO approval
Business outlook

Pros

The company itself does put a lot of focus on getting and acting on feedback and is very diverse. Great culture and benefits and MOST of management is fantastic. Health insurance is expensive for a family but benefits are otherwise fantastic, the General Manager seems to really care about her people and is very fair, honest and supportive.

Cons

Consistent bullying and passive aggressive behavior from one person in management. It can make you dread coming into work everyday when the excuse seems to be "well they're just like that, you get used to it". And the hours are so irregular that it can be difficult to maintain a work life balance or handle responsibilities outside of work like childcare or schooling.

Explore other reviews about CarMax

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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