Poor Manager Experience - Human Resources CarGurus Employee Review

3.0
2 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Great benefits (lots of additional benefits if you are hybrid and going into the office), Executive leadership relatively down to earth

Cons

Poor training for new managers leading to bad experience as a direct report, lack of feedback, lack of transparency in the performance review cycle, lack of development and growth opportunities for supporting functions, questionable culture from certain people (heard jokes about layoffs, performance, and other sensitive employee topics in the office)

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CarGurus Response
1y
Thank you for this feedback! We agree that our in-office benefits are top-notch and that our leaders are very approachable. We take manager development very seriously and offer extensive manager trainings, and resources. We hope you will chat with your HRBP so we can better understand your unique experience and address any specific concerns.

Explore other reviews about CarGurus

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

-Standout, tangible culture that is unique to other workplaces -Bright, talented, and motivated peers -Thoughtful management from top to bottom -Genuine sense that your role makes a difference, with the opportunity to deliver results that are actually impactful -Multi-faceted recognition for high quality work -Leadership knows you beyond just your role -High-energy, motivational "why" around our purpose and our goals -Outstanding benefits, amenities, and office space -Tons of events, outings, and opportunities to connect with coworkers -Flexible, hybrid work environment -Stress feels good - what you do actually matters

Cons

-Many teams run lean, meaning different roles or groups may wear multiple hats -Upward mobility has slowed in recent years -Many groups are still experiencing growing pains of company maturing (unclear grey areas, room for confusion/overlapping work streams) -Cross-functional teams can feel fragmented without intentional efforts to align

2.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Nice office environment with free food and drinks available. The gym and company perks are a nice bonus. There are also some genuinely good people on the team who make the workplace more enjoyable.

Cons

Management can feel overly political, and some managers appear to give more attention and opportunities to favorites rather than treating employees consistently. While the company talks about supporting mental health, the day-to-day culture does not always reflect that message. There is also growing uncertainty about long-term job stability as AI becomes more integrated into the work.

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