Pros
Had plenty of work with top commercial and governmental clients. Diverse assignments included transcribing and proofreading market research focus group sessions, court sessions, a long video lecture, interviews and conferences, e.g., think tank; tv talk shows (an Australian one had much crosstalk and hard-to-decipher accents), and a year-long project for a voice-recognition-software client that comprised typing short voicemails into Excel cells.
CT provides voluminous transcriber guidelines after hire, which one masters (unpaid) before getting paid assignments. And CT provides templates customized to certain clients and projects. These instructions are well written and followable, and the templates clear and easy to use.
Easy to download and upload audio and video files to Egnyte. Alternatively "swapped" audio files via Skype, and was easy to IM any Q. and A. re files with CT dispatcher. Initial hiring interview was telephonic via Skype.
My initial pay rate per audio hour of $30 to transcribe was quickly raised (for my good work) to $36, and ditto my initial proofreading rate of $15 was raised to $18.
Semimonthly pay via PayPal; contractor invoices CT and is reliably paid days later.
Cons
Currently (per my query April 2017) they are not hiring.
Low hourly pay (perhaps median for the industry) was constant, not higher for hard-to-decipher audio. For hard audio, actual hourly rate sank to $3; at best $5 to $6.00.
Not much flextime--contractor is expected to be "on call" M-F for long hours. Were some 18-hour days, 6 a.m. to midnight, to complete some long projects for fast turnaround.
Dispatcher was strict about fast turnaround, even where difficult audio.