Going Forward, with no regard for the rear view mirror - Senior Process Manager Capital One Employee Review

4.0
14 Dec 2015
Recommend
CEO approval
Business outlook

Pros

Company has a forward trending view of where they want to take the banking business. It is an exciting time that is constantly changing.

Cons

I think at times, there is too much emphasis on big picture. Closing a site, because of cost, makes sense in a high level view of dollars, but cutting ties with Subject Matter Experts who have been doing credit card work for decades is not something that can be recovered.

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Capital One Response
10y
Hi there! We agree, it's such an exciting time! But it's important to us to have feedback as we grow and innovate, so thank you for your reminder about regarding the rear view mirror - we want to make sure to keep our foundation as we move forward!

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CEO approval
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Cons

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Recommend
CEO approval
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Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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