Overall it was a great company to work for. I learned a lot in my 12 years there. - Senior Associate Capital One Employee Review

4.0
9 Jan 2018
Recommend
CEO approval
Business outlook

Pros

Career growth, PTO, lots of engagement and fun. Huge on diversity and community outreach programs. I also utilized the tuition reimbursement.

Cons

They have an insane rating system that affects every aspect of your career. It’s the only company I know that no matter how well you do your job, if the external customer doesn’t audibly voice their pleasure, you get rated as a neutral or worse a detractor. No matter how wonderful you did, if the customer isn’t clear with their approval, it will count against you. Even in positions with no customer involvement, you’re rated as a neutral. It’s that way across the board. Also it’s extremely political. 90% of all internal interviews are just formalities. They know who they want ahead of time. Actively seek out feedback. Otherwise, you’ll never grow with the company.

Explore other reviews about Capital One

5.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Most advance tech stack. Cutting edge research

Cons

Performance management and feedback based system drives politics. Senior management usually works towards saving their own a** especially in legacy orgs

1.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

1
See reviews by: Helpful|Rating|Date|All