Pros
A real mix of great and awful people! All depends on which contract you're on. They have some great client brands on their books...looks great on your CV. It's like marmite...you'll either love it or hate it. Reasonable pay
Cons
The sales team appear to promise the client the world and leaves the rest of us to pick up the obvious disappointment/ anger when reality sets in. Aggressive management. Capita hasn't been doing well for a while now and it shows in Management behaviour. (Hopefully this will change now that it looks like they're about to renew some big contracts) Change is common place in Capita so don't get settled. When it happens...it's fast, unsettling and not compassionate. Very little room for progression. Their recruitment is slow.