Broken - FCO Cadent Employee Review

1.0
15 Nov 2024
Recommend
CEO approval
Business outlook

Pros

They Pay you on Time

Cons

Where to begin? • Negative customer scores now outweigh Safety and have you doing things your of no obligation to do or bribing customers with take aways and hampers for good scores. • New rota's enforced significantly reduce scope for Holidays and Annual Leave due to what Cadent now deem as Critical shifts • Later working (0400 finishes) and more weekends on new rota's • New rota's designed to satisfy a fatigue spread sheet and doesn't account for human factors such as family and private life, working until 0400 during school holidays, ability to book holidays, ability to swap shifts etc.... • New rota's spread a skeletal work force out even thinner because they can't and won't recruit and this is just another plaster over the crack • Cadent G (Employment Contract) offers £36,240 per year, this is not competitive across the industry when other companies offer £39,000+ with simular uplifts and less weekend work, late shifts and call out • Huge blame culture, it's always what you could do better and the accountability for the mistakes made by management stops at the engineers. • Board Senior Management trying to justify their roles all the time with a new flavour of the week which always impacts morale and productivity. • Mental Health is suffering massively at Cadent, and whilst they talk a good talk and issue various things out on a weekly basis to raise awareness they actually fail to realise they're causing the epidemic. • Enforcing new rules to cut down the over time bill and hindering earning potential for Engineers that want to get on

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Cadent Response
1y
Thank you for sharing your detailed feedback. We're sorry to hear about your negative experience at Cadent. Your concerns about work-life balance, customer score pressures, and the impact on mental health are very important to us. We understand the frustration with the new rotas and the challenges they bring. Your feedback about the blame culture and the need for better support and recruitment is noted. We are committed to addressing these issues and improving the work environment for everyone. Thank you for your honesty and for bringing these issues to our attention. We are dedicated to making meaningful changes and creating a better workplace.

Explore other reviews about Cadent

2.0
12 Aug 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Professional analogy with employers; works well with flexibity; not too demanding

Cons

too laid back; pay could be more; unorganized management; Grants

4
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Cadent Response
4y
Thank you for sharing - your feedback is valuable to us as we work to improve our employee experience. If you would like to discuss this further, we would be happy to listen. You can contact us at mypeopleservices.com or on 02476 052700
5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The work is good and pay is good

Cons

The work can sometimes be very hard so be patient

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