Overworked and Understaffed - Pharmacy Manager CVS Health Employee Review

2.0
13 Jul 2023
Recommend
CEO approval
Business outlook

Pros

-Job stability - decent upper middle class pay (may be higher in cities with lower cost of living) and partial 401k match - ability to work in nearly any U.S. city as CVS is everywhere -feeling like you are making a difference in patients’ lives, however small it may be

Cons

-No work life balance whatsoever -need to work evenings, weekends, and holidays -schedule often published with only one week notice -major understaffing is causing high employee turnover and a lack of skilled workers with no time for training on top of the already short staff -unable to take vacations without planning one year in advance, and only one week at a time; difficult to even get a few days off here and there -impossible to do the job well with the lack of resources given (company is not willing to pay staff to work the extra hours needed to complete everything well and in a timely fashion, as a result patient care is suffering) -upper management gaslights employees by telling them that per their research and performance of other pharmacies with similar workloads it IS possible to complete the mountain of work with only 1 or 2 people, they just are not efficient enough -company does not care about its employees or patients, only the bottom line for its shareholders and bonuses for upper management

Explore other reviews about CVS Health

5.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

good work culture, great team to work with

Cons

not much , but pay is very less

5.0
13 Dec 2014
Recommend
CEO approval
Business outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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